The origins of the word stress

The origins of the word stress The opening subject of this literature review relates to the origins of the word stress and how pioneer Dr Hans Selye was the catalyst in creating a greater interest on this topic. Following his hypothesis and subsequent definition of the word stress, many prominent researchers have delved deeper into the subject to formulate their own assumptions. Clearly, a substantial amount of research has been conducted in this area and hence a number of descriptions of the word stress exist. This may be a contributory factor as to why much uncertainty exists in relation to stress per se, and why the apposing schools of thought have formed conflicting opinions on Selyes interpretation on the subject. In fact the following quote written by the Pioneer of Stress himself is regularly cited in numerous publications relating to the subject matter: Stress, like Einsteins theory of relativity, is a scientific concept which has suffered from the mixed blessing of being too well known and too little understood (Selye,1980) Origins of the word stress Stress is a word derived from the Latin word stringere, meaning to draw tight (Arnold, 2005). Definition of Stress Stress has become a legitimate concern for most and a talking point for people from all walks of life . However, when agencies such as the World Health Organisation (WHO) and International Labour Organisation (ILO) draw attention the prevalence of stress in the work place, it substantiates the importance for those particularly in the Hospitality Industry, to pay more attention to this issue and its consequences. (Faulkner, 1997). One can clearly see why many scholars have chosen to explore the subject in greater detail. Consequently, each have formed their own definitions and models in accordance with their research on this subject . Most of the definitions given by the stress gurus in the past number of years, correspond with the definition used by the Founder of this subject, Dr Hans Seyle. His definition is regularly cited as : Stress is the nonspecific response of the body to any demand, whether it is caused by, or results in, pleasant or unpleasant conditions.  [i]   In a similar context Griffin and Moorhead (Griffin, 2009) define stress as: Stress is a persons adaptive response to stimulus that places excessive psychological or physical demands on that person Therefore, one school of thought believes that a stress reaction is triggered when an individual faces a challenging situation. Whereas, Harrisons viewpoint on stress challenges the theory that stress is a symptomatic response to excessive demands placed on an individual and proposed that a stress reaction occurs when an individual is unable to adapt to circumstances imposed on them. In his book Theories of Organisational Stress Cooper quoted Harrison view that: stress arises when (1) the environment does not provide adequate supplies to meet a persons needs; or (2) the abilities of the person fall short of demands that are prerequisite of receiving supplies; (Cooper, 1998). Conventional Stress Theory Models There appears to be two conventional models relating to the subject matter. The stimulus based response relates to stressors that are believed to initiate reactions whereas the response based model which defines stress as a pattern of behavioural responses. Thus suggesting that an individuals stress coping mechanism will vary and that different stimuli ignite different responses. Field et al wrote the following Evidence is clear that different individuals respond to the same set of stimuli differently, but a single subject responds to different stimuli consistently. (Field, 1985) The work situation has the potential to create many stressful scenarios which generally are perceived negatively, however, in some instances the pressure to perform can drive those with an internal locus of control to perform more efficiently. (Levi, 1972). Instinct has taught man to assess situations and form opinions on whether the state of affairs is perceived as a challenge or hindrance stressor. Challenge stressors are a source of stress that have a positive direct effect on motivation and performance (Dubrin, 2009) whereas Hindrance stressors lead to de-motivation and impaired performance levels. Role Theory In order for any organisation to achieve its strategic goals and gain competitive advantage, it must have the correct set of resources and well defined standard operating processes in place. (St. John, 2010) Organisational objectives require the completion of a specific set of procedures which are usually assigned to various individuals within the organisation . Therefore, prior to recruitment stage the business entity is required to establish a manpower plan. This plan should include a job analysis, job descriptions and person specification for each role required (Nickson, 2007) . Associated with each role is a set of standards and norms of conduct that the role occupant (and others) expect from the holder of the position. (Bennet, 1994) To conduct their business activity, Hotels require a number of role specific positions within their organisational structure. One essential role is Sales. The simplest way to think of the nature and role of selling ( or salesmanship as it is sometimes termed) is to make a sale. This seemingly obvious statement disguises what is often a very complex process, involving the use of a whole set of principles, techniques and substantial personal skills, and covering a wide range of different selling types of selling task (Lancaster, 1994) Those employed by the organisation , will not only be expected to fulfil a specific set of duties in an efficient manner, but will also be required to align their behavioural practices in accordance with the Corporate Culture . (Dubrin, 2009) Role theory sees large organisations as systems of interlocking roles. These roles relate to what people do and what people expect of them rather than their individual identities (Stranks, 2005) . One inevitability that exists in a Service Orientated Environment e.g. a Hotel, is that each role within the organisational structure is interdependent. The capricious nature of the Hospitality business requires regular interactions with various people holding different positions within the service chain. Roles that involve selling an intangible service require a high level of interaction with the operational departments. Communication is vital to ensure that those providing the service will match or exceed the expectations that have been formed by the client when the sale was affected. The concept of the Psychological Contract reflects mutual expectations of those working within the same framework, each will form specific expectations and perceptions of an individuals performance level. Even those who do not have direct involvement in selling come into contact with it in their roles as consumers. Perhaps, because of this familiarity, many people have strong, and often misplaced, views about selling and sales people. (Lancaster, 1994) Many a time, when low occupancy levels exist, a large percentage of the hotel employees would point the finger of blame at the Sales Team. This coupled with clients raising expectations creates the need for a Sales Person to perform a balancing act to satisfy all stakeholders. In 2000 Wetzels, de Ruyter and Bloemer wrote : Another source of role stress for salespeople is the lack of empowerment and flexibility in trying to meet customers service expectations while following company guidelines (Knight, 2007) Research studies show that conflicting demands can cause confusion among employees and lead to the creation of stressful situations. (Kavitha, 2009) (Kavitha: 2009)  [ii]   Three factors that may contribute towards Role Stress are Role Ambiguity, Role Conflict and Role Overload. Role Stress A warning sign that indicates that role stress may be evident , is when an individual shows signs of being unable to fulfil their role. (Bennet, 1994). In 1978 Katz and Kahn describe the term role stress as: is the implied uncertainty felt when role incumbents think that they can not accomplish all the role demands (Fischer, 2010) There may be many factors that influence this condition such as a mismatch of role to the individual or even that the appropriate induction and on the job training may not been provided. In both instances, be it either a wrong recruitment decision or insufficient induction training has not been provided , the organisation is in fact setting the individual up for failure. Hence, the company has inadvertently created the situation through inadequate planning. Therefore, to minimise the instances a job description should be compiled. This will act as a blue print for the personnel specification which outlines the type of applicant the company is seeking (Lancaster, 1994) Role Ambiguity This source of occupational stress, stems from a lack of clarification of what is expected in terms of responsibilities , performance expectations and guidance through regular feedback. Role ambiguity denotes uncertainty about the expectations, behaviours, and consequences associated with a particular role (Cooper C. L.) Furthermore, when employees are uncertain of what their role entails it can have a negative affect on job satisfaction levels. Role ambiguity, the lack of clear and specific information regarding work role requirements, has also been linked repeatedly with job stress and low job satisfaction (Cordes, 1993) Role Conflict Most of the time, Sales teams are faced with the dilemma of having to meet the needs of conflicting objectives e.g. achieving the companys sales targets in addition to offering value to the customer. Therefore, it is common occurrence for conflicting obligations to arise simultaneously. According to the demand-job control model, workers experience most stress when the demands of the job are high, yet they have little control over the activity (Dubrin, 2009) There are two rules for anyone working in a service related industry :- The Customer is always right When the Customer is wrong refer back to rule number one. Sales workers are required to regulate their feelings and emotions to meet organisational goals (Grandey, 2000) Such situations can lead an Sales Person to have a conflict between personal and corporate values, having to mask ones feelings can lead to a moral dilemma. This issue may lead an individual to feel hindered and hence trigger a flight response which would lead the individual opt towards leaving the organization. (Cordes, 1993) Role Overload The idiom The early bird catches the worm could not be more apt for those involved in selling products or services. The current Economic Scenario coupled with crisis in Neighbouring States has escalated competitively between companies which are battling for the same business. Time is of the essence and the constraint of not having sufficient time can cause a great deal of stress. Role overload occurs when there are insufficient resources to meet the demands of all that is required. Role overload occurs when an incumbent has too many duties and responsibilities (Kruger, 2008) Highly driven individuals may choose to work longer hours in order to complete all their tasks. (Arnold J. J., 2005) . However, sustaining this working pattern over a prolonged period of time will take a toll on an employees wellbeing (Arnold J. J., 2005), Under such circumstances there is a tendency for an individual to reach a plateau, more commonly known as Job Burn Out. Dubrin describes Job Burn Out as a pattern of emotional and mental exhaustion in response to chronic job stress. When workers feel both physically and psychologically drained it often prompts them to consider leaving their current place of employment. (Yuen, 1998) . Latent turnover brings with it additional expenses to the company. i.e. recruitment and training costs for replacement plus the disruption it may cause to other workers who will be requested to share the burden of the workload until such time the new replacement is able to work up to full capacity levels. (Arnold J. J., 2005). Environment Some professions are more prone to stress than others. Each occupation has its own potential environmental sources of stress. (Arnold J. J., 2005) Often a work environment can impede productivity if the working area has not been planned to facilitate the work flow process. Factors that can contribute towards stress are poorly designed offices, inadequate ventilation, lighting of strategic location. (Atkin, 2009) The physical design of a workplace can be another potential source of stress. If an office is poorly designed, with personnel who require frequent contact spread throughout the building, poor communication networks can develop, resulting in role ambiguity and poor relationships (Arnold J. J., 2005) Locus of Control Julian B. Rotter, conducted research on personality type behaviours. His studies created a framework known as the Locus of Control. His hypothesis referred to individual perceptions over the control of events that may affect an individual. His theory concluded that those who believed that situations arise due to ones personal contribution are said to have a High Internal Locus of Control whereas those who believed that either fate, destiny or others had power over them have are said to have a Low Internal Locus of Control. (Dubrin, 2009) . Those working in Sales are often faced with rejection, when a client refuses their proposal. Highly competitive rates offered by the competition, rigid pricing policy, client preferences, more advantageous commissions and logistics are some but a few of the reasons why clients may refuse an offer. Regular rejection may gradually demoralise a Sales person and hence it is important for them to remain motivated. (Lancaster, 1994) . Training of Stress Management Techniques Generally organisations concentrate more on skills training than they do on stress management training. On the whole, it is presumed that individuals should instinctively know how to handle stressful situations and hence the general belief that organisational intervention is not required. There are three self help techniques that can be utilised for management of stress. (Dubrin, 2009) These are :- Control Symptom Management Escape Control There are several actions that an individual can take in order to control their stress levels such as learning to accept ones limitations. Those who strive for perfection are often intrinsically motivated and generate more stress on themselves than their superiors. Sometimes, from merely adapting ones work habits can have a substantial impact on reducing stress levels. Those who are highly driven should stop from time to time and take stock of their work- life balance (Rees, 2008). When a person neglects other aspects of life outside work, such as time with family, friends and physical exercise, the person is more likely to suffer from stress (Dubrin, 2009) Symptom Management Those who submit themselves to excessive amounts of pressure should learn a Relaxation Response Technique. Something as simple as a five minute day dream can allow the body to reset itself back to a normal pace. (Dubrin, 2009). Alternatively, by performing high output tasks when one feels that they at their physical peak time during the working day. Regular Physical Exercise can also help to combat stress and is far more beneficial stimulant than caffeine and nicotine. Infact, more progressive organisations are realising the benefits of exercise and are either including gym facilities for their team members to use during break times or free membership to the Gym. Escape More commonly known as the Flight Response, they may be occasions that the only way to combat stress is to remove the stressor from your life. Those who reach the precipice should consider their current skill set and which role would best suit their abilities. (Rees, 2008) Latent Turnover When a moderate amount of stress exists within the working environment, those who have an internal locus of control will not be defeated by a moderate level of challenge and often rise to the occasion through self motivation techniques . However, when excessive amounts of stress exist over a large span of time, it will lead towards more negative attitudes towards their job. According to the National Statistics Office of Malta,  [1]  Life Style Survey of 2007 only 29.7 % of respondents reported that they derive satisfaction from their current job. (NSO, 2007). In the local hospitality sector there has been a 0.7% decline to the workforce to 7.5%  [2]  . (NSO, Labour Force Survey: Q3/2010, 2010) It is estimated that 45 % of unwanted job turnover is stress related (Dubrin, 2009). This rather alarming figure demonstrates that there appears to be a strong correlation between occupational stress and turnover. Based on the review of all the relevant literature, the purpose of this study is to examine the following :- The sources of Stress for Hotel Sales Teams Their perceptions on stress Organisational Intervention Methods Whether constant levels of stress would prompt them to leave the Company.

Walking in Someone Else’s Shoes

To Kill a Mockingbird by Harper Lee, Rabbit Proof Fence by Phillip Noyce, and Martin Luther King Jr’s speech I have a Dream, all explore the lesson that Atticus teaches Scout. The lesson of Walking in someone else’s shoes. The metaphor of walking in someone else’s shoes indicates the understanding of a person by seeing things from his or her perspective. These three texts are set in the 20th Century, during a time of great racial inequalities and discrimination in society. To Kill a Mockingbird explores the idea – walking in someone else’s shoes, through the issue of racism. Rabbit Proof Fence ponders the idea – walking in someone else’s shoes, though the subject of prejudice. I have a Dream speech by Martin Luther King Jr. examines the lesson – walking in someone else’s shoes, through the use of the themes, freedom and a thirst for change. In t the novel To Kill a Mockingbird, Atticus teaches his daughter Scout, and his son Jem, that â€Å"you can kill all the blue jays you want,†¦ but remember it’s a sin to kill a mocking bird. † The mockingbird symbolises Tom Robinson, as he has done nothing wrong, yet he is slowly being ‘destroyed’ by the racism shown towards him, by the white townspeople of Maycomb. When Tom Robinson appears in court due to Mayella Ewell’s accusation of him raping her, Tom Robinson is not giver a fair trial. The jury is display racism as they ignore the evidence which is supporting Tom Robinson, and instead jump straight to the conclusion, which is Tom Robinson is guilty. â€Å"The evil assumption – that all Negroes lie, that all negroes are basically immoral beings, that all negroes are not to be trusted around our women†. In the film Rabbit Proof Fence one main form of prejudice is demonstrated. Mr Neville’s is prejudice towards the aboriginals, as he believes they are incompetent to care for themselves and their families. Seeing as Mr Neville is the legal guardian of all â€Å"half-cast† children, he sees it as his duty to separate the children from their families and situate them at Moore River to allow the nuns working at Moore River to raise these children as Christians. Mr. Neville had a plan to breed out the â€Å"†¦ unwanted third race†¦ †- which is the aboriginals – by simply arranging for each generation of â€Å"half-caste† children to marry white Australians. â€Å"†¦ he aboriginal has simple been bred out. † The lesson of walking in someone else’s shoes is important in this film because if Mr. Neville had placed himself in the situation that all the children at Moore River were in, he would have been unmistakable to him that these children are unhappy at Moore River, as well as there not being any ma jor reason to remove the children from their family unit and habitat. In 1963, Martin Luther King Jr. delivered his speech, I Have a Dream in Washington DC. Martin Luther King Jr. understands that the American nation as a whole has a thirst for change. The urgency to change for the better. Throughout the speech there is a considerable amount of chronology used. When Martin Luther King explains how even after a long period of time after the Emancipation Proclamation the only thing that has changed is that there is no longer slavery but segregation, discrimination and racism still occurs. â€Å"One hundred years later, the life of the Negro is still sadly crippled by the manacle of segregation and the chains of discrimination. † The word freedom is repeated several times throughout the speech. The effect of this technique used, (anaphora) is that the key word contains much meaning, and repeating it emphasises and enforces the meaning and message. â€Å"Let freedom ring†¦ † When Martin Luther King Jr. refers to freedom, he does not only mean physically, but psychologically too. To Kill a Mockingbird, Rabbit Proof Fence, and I have a Dream speech all explore the need to learn the lesson – walking in someone else’s shoes. These three texts show how there was a great injustice in society in the 20th Century. It is because of this injustice in society that there is a need to see things from another person perspective.

Good Topics to Write about for a College Essay Reviews & Guide

Good Topics to Write about for a College Essay Reviews & Guide Parents' task is to assist children to discover their place in life. Colleges want a feeling of maturity and introspectionpinpoint the transformation and demonstrate your private growth. Good Topics to Write about for a College Essay - the Story Application essays about challenges reveal how you respond to difficulty to folks who are rather interested in how you'll deal with the subsequent four years by yourself. Describe some tasks you have accomplished over the last two years which do not have any connection to academic studies. It is often as large or as small as it is possible to think about! The Most Popular Good Topics to Write about for a College Essay The essay is where to allow the admissions office of your intended college get to understand your personality, character, and the talents and abilities that aren't on your transcript. It's crucial demonstrate your capacity to be a comprehensive observer of the Earth, since that will be one of your principal jobs as a college student. Explain your commitments, and you're going to be the sort of student colleges find immensely attractive. Even a student can begin a business online. A great way to begin a college essay writing is to write about something or somebody you admire. While you're just beginning to compose essays, you shouldn't struggle attempting to produce something to discuss. Thus, you can ask all the essential questions and consult on some points. At times, even when you're writing about an interesting, relevant subject, it is still possible to look immature or unready for college life on account of the manner in which you present that topic the way you truly write your individual statement. New Ideas Into Good Topics to Write about for a College Essay Never Before Revealed College is an intellectual place so attempt to convince the board that you're the proper person in their opinion. Technology is ever-present in our everyday lives. It is arguably the most famous topic to talk about today. Many fantastic essays do not need a title. Argumentative essays are a few of the best that you can write as a student. Moral argumentative essay topics are a few of the simplest to get carried away with. Choosing topics for argumentative essays is critical for your general success. Top Choices of Good Topics to Write about for a College Essay Unfortunately, stumbling in the TMI zone of essay topics is more prevalent than you believe. In choosing your topic, it's frequently a good notion to start with a subject which you already have some familiarity with. So you don't actually need to come across a topic! Quite frequently, the ideal topic is one which you truly care about, but you also will need to get well prepared to research it. Good Topics to Write about for a College Essay - Dead or Alive? When it has to do with writing an argumentative essay, the main matter to do is to select a topi c and an argument you may really get behind. More important is to opt for an essay topic that you're going to be interested in writing with passion. Be attentive to the size it must be and get started writing the narrative essay outline. The key lesson to take away here is that if you're truthful and genuine in your essay, it is going to be simple to write about. Even if you're a specialist in a particular field, don't be afraid to use and cite external sources. Once you are finished with your essay, you can begin brainstorming for ideas. The essay is easily among the most troublesome areas of the college application practice. Your essay is the opportunity to enliven your application. How people will act if there isn't going to be any rules whatsoever. You may write a very simple essay on the proper age to vote or suitable age to be in a position to purchase alcohol. All folks ought to be permitted to receive free high education. In every nation, they obey legal laws. The Appeal of Good Topics to Write about for a College Essay Getting in a position to compose a strong argument can help you succeed in society. Naturally, you might pick any topic, nobody could ever know that you're describing experience that you never actually had, but don't forget that it is always simpler to tell the truth than to invent lies. Still, it's far better to get a freedom of choice as far as you're able to select the issue which interests you. Many students have a tendency to encounter the writing issues due to the shortage of appropriate comprehension. The Upside to Good Topics to Write about for a College Essay Your stories aren't debatable. So, it's a significant foundation for assorted epic stories! In case you decide you must chat about one of the cliche essay topics mentioned previously, a fantastic means to tell a more prevalent story is to concentrate on one specific moment and build from that point. You may use a variety of examples which can be found on the world wide web at no cost. An argumentative paper is part of the persuasion. Therefore, it's recommended first to finish your essay and after that begin coming up with some title variants. Keep in mind, a great essay like every fantastic story ought to have a start, middle and end. Since you may see, there's a multitude of different argumentative paper titles you may utilize. Choosing Good Topics to Write about for a College Essay If you can select the problem by yourself, it's possible to think of the issue of interest! Write about a problem which you have or would like to solve. Remember that you need to always opt for the topic you know something about it and you may write it in a better means. When you're picking your topic, remember that it's much simpler to write about something which you presently have interest ineven in case you don't know a good deal about it. The Good Topics to Write about for a College Essay Pitfall Bear in mind that you will want to analy ze arguments and evidence for your essay to seem good. In the majority of instances, your college essay needs to have a title to. It's important to select debatable argumentative essay topics since you need opposing points that you are able to counter to your own points. Who knowsthe solution to that question may be the foundation for your admission essay. The Good Topics to Write about for a College Essay Pitfall Further, an abnormal or offbeat essay is a great means to demonstrate your creativity. Writing about nuclear weapons is always an excellent idea. Researching the topic will enable you to find out more about what fascinates you, and should you pick something you truly like, writing the essay will be more enjoyable. Argumentative essay topics are so important since they are debatableand it's important to at all times be critically contemplating the world around us.

Reconstruction Essay - 932 Words

Reconstruction took place after the end of the civil war. The reason for reconstruction was to put the union back together and free the slaves once and for all. Reconstruction took three eras to be completed. The first was Lincoln, the second Andrew Johnson, and the third was the Congressional â€Å"hard plan.† The Lincoln era lasted from 1863-1865. On December of 1863 the decree of â€Å"soft plan† was introduced. The â€Å"soft plan† included amnesty for the southerners that took the loyalty oath. It also said a state would gain readmission into the union if ten percent of the state’s population took the oath and agreed to emancipation. (Reconstruction). This era ended on April 14 when President Lincoln was shot. He died on April 15 at 7:55 am,†¦show more content†¦Almost everything that the North tried to accomplish with Reconstruction failed. The blacks were freed from slavery, but they did not receive equal rights in any sense. The Republicans tried to prevent the reestablishment of the Democratic Party in the South and once again failed. Reconstruction was marked by much corruption and unstable government and did not actually accomplish much. nbsp;nbsp;nbsp;nbsp;nbsp;One of the major issues of the Civil War was slavery, and even with a victory by the North, blacks rights did not improve very much. Throughout individual Southern states, Black Codes were passed in state legislatures to repress the suffrage of black males. â€Å"All freedmen, free Negroes, and mulattos†¦with no lawful employment or business†¦ shall be fined†¦ and imprisoned†¦Ã¢â‚¬  In an effort to counteract these laws, the federal government passed the Fourteenth and Fifteenth Amendments. These Amendments were only effective to a minimal degree, because the Southerners found other ways to restrict the opportunities of blacks. Southern whites organized secret societies such as the Ku Klux Klan to intimidate blacks and white reformers. 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